Our Reviews
Real reviews and feedback from our wonderful customers. If you would like to submit a review or feedback, please email it to our team.
Pure excellence
We just wanted to say that we are so happy with the team and all of their efforts! They worked so hard and continuously to get the job done. They were so professional and courteous; we couldn’t have wished for a better service. Pure excellence. Thank you ever so much.
Mrs M from Hereford
“We just wanted to record our gratitude to your engineer Tom for his help and expertise yesterday. The Boiler was re-pressurised and serviced….More importantly, in order to avoid any unnecessary draining/ sluicing of the radiators, Tom kindly offered to check them out (they were unbalanced and exhibiting hot and cold ‘spots’). After 10 or 15 mins he got all of the rads balanced and putting out a good, even temperature. We really appreciate the time he took to help with the central heating which was over and above the call of duty, so to speak… just wanted you to know how much we appreciated his efforts. Well done Tom!”
Mr M Hereford
“Mike called out to sort my gas boiler, nothing was too much trouble. He was kind, helpful, professional and a very good engineer. I recommend without reservation.”
Mrs H, Hereford
“Much thanks to Kate and colleagues for such good service between Christmas and New Year. Very much appreciated.”
Mrs J – Hereford
“Hi, I just wanted to extended my thanks to Darren who called by and fixed my boiler this afternoon. Superb chap, knew within an instant what it was causing the noise and sorted the problem. Pleasure to talk to as well, great to know such engineers still exist! Thank you again. 👍👍👍”
Mike – Hereford
Your receptionist was first class. She was so pleasant and couldn’t have been more helpful.
Mrs M – Hereford
Your service engineer (Darren) was friendly, professional and clearly very knowledgeable. My satisfaction rating would be 10/10 and would be happy to recommend Hereford Gas to my friends.
Mr B – Ross
I would like to thank you for carrying out this work so promptly and pass my thanks to Rob and Harry for leaving everything so neat and tidy.
Mrs H – Hereford.
Another excellent job done today by your team. Both lads Jamie and Levi, were excellent, friendly, courteous, respectful and very good at their job. Overall I am very pleased with all the work that you have done for me, and the service you have given me. It is so nice to deal with someone, and be pleased with everything throughout from start to finish, which as you know hasn’t always been the case with others that I have had. I know that I will recommend you to others…
Mrs E from Nr Bromyard
I would just like to say how happy I have been with your engineers…2 different jobs and each time they have been very polite, friendly and efficient. I would definitely recommend your company to anyone and any further work done wouldn’t hesitate to call you again.
Mrs R – Hereford
I would like to say a big thank you to you all there at Hereford Gas. You have all been very friendly and efficient from the start. The installation by Kevin and his helper Charlie was faultless.
They were polite, friendly and have done an excellent job!! Nothing was too much trouble for them. Kevin’s work is second to none, the finish is superb!!
He even put a piece of skirting board that I had got each side of the fireplace for me that was missing. They really went the extra mile😊 They also cleaned up after, so didn’t even know they had been here by taking all the rubbish away too. Looks fabulous!
Mrs E from Nr Bromyard
Pass on our thanks to Louise for her help at the beginning and also to your fitters for finishing the installation in time…thank you for your very good service.
Mr S (Ludlow)
Had a new fireplace and new boiler and heating system fitted….so pleased with the end result. All of the fitters on both jobs were clean, professional, tidy and made such big jobs run very smoothly. They explained clearly how things worked, particularly with the heating system and radiators going where we wanted them. They are all a credit to Hereford Gas and we are so pleased we chose Hereford Gas to do the work, We would highly recommend to friends and family.
Mr Ward from Leominster
When I phoned your office, the lady was extremely helpful and was told that an engineer would be able to call during Saturday morning. A very helpful engineer arrived within ½ hour and sorted the problem. He explained the situation and left all neat and tidy following the repair.
Mrs W (Hereford)
I would like to say a big thank you to Miles and Luke in particular but Hereford Gas Services in general. I am so very grateful for your quick response to my call and the work done to reconnect the gas and hot water.
Mrs H from Hereford
James and Harry fitted a new boiler and cylinder, we are delighted with the result and with the excellent polite service we received from them. We are very glad to have chosen Hereford Gas Services. On contacting Hereford Gas recently our call was handled very courteously and efficiently by the office staff. We have strongly recommended Hereford Gas Services to our neighbour and will happily do so to anyone else.
Mr & Mrs M (Leominster)
New Cylinder installation – Thank you, Excellent workmen
Mrs D from Hereford
This week I had central heating put into my house, and I was dreading the upheaval and inconvenience, but it turned out there wasn’t any! I now have a very cosy house – with constant hot water, and I’m so pleased!!! 😁.The engineers were absolutely amazing – every day when I came home you wouldn’t have thought anybody had been working in the house at all. Considering they had to lay masses of new gas pipes, take up the floors etc, it’s incredible how neat and untouched everything looked – plus they were extremely nice, and I felt they really could be trusted in the house, which was wonderful.
I was so impressed by their tidy, respectful and efficient work – thank you!
Mrs W, From Hereford
Thank you for work your team did on my bungalow. Everything left clean and tidy. Lovely to deal with, thoroughly efficient and helpful in all respects. I can honestly say it was a pleasure doing business with Hereford Gas Services from beginning (your advice and expertise) to end (my beautiful bathroom and super new boiler and heating system). A huge thank you to all at Hereford Gas Services.
Hereford
“I was very happy with the boiler service provided by your engineer Darren, he was friendly, professional and clearly very knowledgeable about the Worcester Bosch boiler. My satisfaction rating would be 10/10.”
Mr B, Ross From Hereford
“As before, a perfect job done by efficient, friendly and hard-working engineers. We would recommend you to anyone. Thank you all.”
Mr & Mrs D, Monmouth
“Thank you for your help, support and patience, the fire looks perfect – just what we hoped for!”
Mr & Mrs H, Ledbury
“Excellent work from start to finish, please thank the installers.”
Mr B from Hereford
“Many thanks Stuart, wonderful job by you and your team!”
Mr & Mrs C from Hereford
Thank you for your excellent work and help in this matter.
Mr & Mrs B Hereford
“We were very pleased with the work and the professional standard of service.”
Mrs S from Hereford
“I would like to thank everyone for outstanding customer service.”
Mrs M from Hereford
“Just to let you know I’ve had Luke service 3 of my houses this year and he is a credit to your company, nothing is too much trouble for him.”
Mr P from Hay on Wye
We can’t say how pleased we are – especially the fire – its made the room very special. Both Josh and Levi worked very hard and I must say they both have extremely good work ethics. They are a great credit to you. In these very uncertain times, we both wish all of you the very best. Stay safe.
Mr & Mrs S from Hereford
Thank you to the young man sent, for all round service perfect and no mess left.
Mrs S from Madley
Thank you for your work over the years. I have always found your receptionists very helpful and am grateful to your engineers for their help in a few emergency situations.
Mrs W
I would like to say, the gas engineer who took the radiator and heater off the wall did a 1st class job in every waY.
Mrs J
We recently purchased a new gas fire. From the initial home visit to give advice, through the showroom experience to chose the fire, to the fitting process, we found your team polite, courteous and extremely efficient. Thank you and well done.
Mr & Mrs C from Ross on Wye
I would like to say that the employees who carried out all the work were very polite and efficient. Thanks to them for all their help and assistance.
Mrs W from Hereford
A big Thank you
Thank you for work your team did on my bungalow. Everything left clean and tidy. Lovely to deal with, thoroughly efficient and helpful in all respects. I can honestly say it was a pleasure doing business with Hereford Gas Services from beginning (your advice and expertise) to end (my beautiful bathroom and super new boiler and heating system). A huge thank you to all at Hereford Gas Services.
I am delighted with my new fire and the excellent way the work involved was carried out.
Mrs G from Bromyard
Your engineer gave excellent service and cleared up so that it was better after he went than before he came! It is great to be your new customer.
Mr L from Burghill
thanks to the engineers who were all really first class and left our room immaculate after doing a brilliant job.”
Mr B from Hereford
I would like to say how polite and careful the workmen were, they were a credit to your firm.
Mr McK from Hereford
May I take this opportunity to congratulate your company for a very professional service ranging from quotation through installation of plumbing, electrical and bricklaying/plastering at the date agreed and on time. The engineers were polite, hard working and competent.
Mr L from Hereford
The support and assurances you gave us with regard to the work to be done were a great help. The team that were here were always efficient, tidy, friendly and courteous. The support given by the ladies in the office was always helpful and friendly in giving advice etc.
Mr & Mrs M from Yatton
Impressed by the careful, thorough and professional way in which the engineer dismantled, cleaned and tested our fire
Mr & Mrs W from Whitecroft (Glos)
Once again, thank you for the efficient (and cheerful) service. Wish some other companies had the same attitude.
Miss W from HR2